Your privacy is important to us. This policy explains how Aitken's OnDemand Landscape, Irrigation and Lawn Service collects, uses, and protects your personal information.
Last Updated: January 1, 2025
This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future.
When you contact us for landscaping services, we may collect the following personal information:
When you visit our website, we may automatically collect:
We use the information we collect for the following purposes:
Provide landscaping, lawn care, irrigation, and related services as requested
Contact you about estimates, scheduling, service updates, and customer support
Process payments and maintain accurate billing records
Improve our services and customer experience
Comply with applicable laws and protect our legal rights
Send promotional materials only with your explicit consent
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:
We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, accounting services). These providers are bound by confidentiality agreements.
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our employees or customers.
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to confidentiality protections.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Information retained while you remain an active customer and for service-related purposes
Information may be retained for up to 7 years for business records and tax purposes
Information securely deleted when no longer needed for legitimate business purposes
You have certain rights regarding your personal information. To exercise these rights, please contact us using the information provided below.
Request access to the personal information we have about you
Request correction of inaccurate or incomplete information
Opt out of marketing communications at any time
Request deletion of your personal information (subject to legal requirements)
Request a copy of your information in a portable format
Ask questions about our privacy practices
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
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You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to refuse cookies or delete existing cookies.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms. If you disagree with any changes, please discontinue use of our services and contact us to discuss your concerns.